Return Policy

RETURN POLICY
Last updated November 20, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@neferu.co to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
 
__________
Attn: Returns
RMA #
__________
__________, __________
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
EXCEPTIONS
The following items cannot be returned or exchanged:
     ●     For health and safety reasons, we cannot accept returns of any supplements, vitamins, or other consumable products that have been opened, unsealed, or used. This policy ensures the integrity and safety of our products for all customers.
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
     ●     A __________ restocking fee will be charged for all returns.
     ●     Gift cards or downloadable products are not returnable or refundable
     ●     __________
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@neferu.co